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Support

FAQ

EPUB is an e-book file format that uses the “.epub” file extension. EPUB is supported by many e-readers, and compatible software is available for most smartphones and tablets. The contents of ebooks can be pictures and videos.


︎ Apple Books app: ︎Apple

︎ Lea Reader app: ︎Android  ︎Apple

Before purchasing, test this if you can open EPUB file (Make sure you can watch video if you buy a video)
Download the test EPUB file︎

We accept Visa, Mastercard, Discover, AMEX, Maestro, Diner’s Club, JCB, Alipay and Paypal.

After the payment is completed, you will see the download link on received page and also you will receive an email of the download link shortly. 

︎ The download link will expire in 3 days, also the link only can be downloaded 5 times.

If you could not download, please read information below before you try it again. 

Troubleshooting common download failure issues:

  • Copy the URL of the download link you received. Open the mobile web browser app (such as Safari, Google Chrome, etc.), paste the URL and start downloading. Please try to avoid downloading the browsing page temporarily opened through other platform apps (such as Instagram, Twitter, Gmail, etc).
  • The download file size is 100 – 400 MB, please make sure your device has enough storage.
  • The download time depends on the internet speed, it usually takes 1 to 2 minutes to complete the download. Please be sure to connect to a stable network connection before downloading.
  • Do not exit out or close your web browsers and wait patiently during downloading.

Please check your spam folder.

Please remember your order number. If you did not receive download link email, please track your order status here︎

Digital products have been provided with “previews or trailers”, please check them out first. Refunds will not be accepted after payment is completed because this is downloadable digital products. Before you buy, make sure to preview the content and confirm that your device read the EPUB file formats.

If you still can’t resolve your issue, please Contact us︎